Privacy Policy

1. INTRODUCTION

We treat the confidentiality of personal data with seriousness and responsibility, and their security is a priority for us. Therefore, we commit to comply with the new rules imposed by European Regulation no. 2016/679, known as the “Regulation,” regarding the processing of personal data and the free movement of such data. Through this policy, we explain what personal data we process, how we collect them, how we use them, and, most importantly, how we protect your data. We also inform you about your rights and guide you on how to exercise them.

2. ABOUT US

Our headquarters are located in Romania, Bucharest, 5th District, 42 Apolodor Street, CUI RO38469480, J40/18865/2017. The legal representative of the company is Nicoleta Marinescu and can be contacted at the Romania, Bucharest, 5th District, 42 Apolodor Street, and the email address: office@trustengineeringgroup.com. According to EU Regulation 679/2016, Trust Engineering Group TEG SRL is a personal data controller, and a data protection officer, Nicoleta Marinescu, is designated and can be contacted at:

Email address: office@trustengineeringgroup.com;
Our address is: Romania, Bucharest, 5th District, 42 Apolodor Street, attention: data protection officer.

3. WHAT DATA WE COLLECT AND HOW WE COLLECT IT

We use only the information that is strictly necessary and relevant to our business and your consumer needs, and we collect it through our website, which is hosted and managed in the United States of America. We obtain your data primarily when you voluntarily disclose it to us but also through automatic capture when you access our website, using specific technology and software programs. Although you can visit our website without being required to disclose your identity, you can directly provide us with your personal data when you use:

1. Consultant contact form:

Available on the page: https://trustengineeringgroup.com/contact-us/. We use your personal data to process your request and have all the necessary information to contact you. Collected data:

Name;
E-mail;
Company;
Message.

2. Careers contact form:

Available at https://trustengineeringgroup.com/careers/, including this external page: https://app.smartsheet.com/b/form/8205be3528d3481e82af38baad52e40a. We use your personal data to process your request and have all the necessary information for scheduling an interview for your job application. Collected data:

Position you are applying for;
Full name;
E-mail;
Phone number;
CV.

If you do not agree to disclose the requested information, we may not be able to respond to your request.

Automatic data capture is performed through:

Cookie technology: A cookie is a piece of information transmitted from a web page, saved by your browser on your computer’s hard drive, which we can access later. It retains statistical information necessary for a web page to personalize the browsing session (e.g., displaying dynamic images of products of interest) such as previously visited web pages, downloads, internet service provider used, visitor’s country of origin.

The most common types of cookies are:

Technical: These are absolutely necessary for the technical efficiency of our website;
Functional: They remember your choices and help us improve your shopping experience on our website;
Performance: They help us measure the performance of the website using information about how visitors navigate the site;
Targeting: They help us place advertisements on other websites you use;
Social media plugins: To connect our customers to different social media channels.

We collect and process data provided by cookie technology only if you allow us to do so.

Standard web server log files provide statistical information about the number of visitors and allow us to assess the technical capacity of our website. Through them, we collect some information regarding the IP address, but these are not capable of directly identifying you but providing us with statistical data about page traffic.

Google Analytics

Our website uses the web analysis service “Google Adwords/Analytics” from Google Inc. for statistical purposes. This website uses Google Analytics, a web analysis service provided by Google, Inc. (“Google”), which, in turn, uses cookies. The information generated by the cookie about your use of the website will be transmitted to and stored on Google’s servers in the United States. If IP anonymization is enabled, your IP address will be shortened within the member states of the European Union or other third parties within the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and shortened there. IP anonymization is enabled for this site. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage.

Your browser’s IP address will not be associated with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings in your browser, but in this case, you may not be able to use all the features of the website. You can also opt out of Google Analytics in the future by downloading and installing the Google Analytics Opt-out Browser Add-on for your browser: https://web.archive.org/web/20200814073943/https:/tools.google.com/dlpage/gaoptout?hl=en.

To agree or withdraw your consent to automated processing through the above-mentioned programs or technologies, set this option in the welcome message you receive when accessing the website https://trustengineeringgroup.com/ and make the appropriate settings in your browser. For more details, access our cookie policy. If you choose to browse without these technologies or programs, some functions or features of the website may not work. If you accept the full use of automatic capture programs and technologies, we will collect the following data:

Identity data: name and surname, the name of the company you represent;
Contact data: email address, phone, possibly contracting and billing address;
Data on commercial transactions: services and products purchased from us, payment method;
Technical data: connection data, including IP, operating system and platform, browser identification, location, technologies used on the devices used to access the website;
Usage data: of the website, our products, and services;
Marketing data: your preferences to receive information from us or third parties.

4. PURPOSE OF COLLECTION AND LEGAL BASIS

We collect information containing personal or technical data mainly for:

1. Improving our services and your shopping experience on our website. To do this, we rely on our legitimate interest in conducting business activities, but we are also attentive to respecting your rights and freedoms, so we offer you an easy option to unsubscribe from the use of the programs and technologies we use in the data collection and processing process.

2. Direct marketing.

We base our marketing communications on your prior consent. You can change your mind at any time by clicking the unsubscribe button in the messages you receive from us.

3. Reasons for the security of our hardware and software infrastructure.

The basis for collecting and processing for this purpose is both a legal one, namely the obligation to protect goods, and one based on our legitimate interest in protecting our business.

To the extent that we will use the information held for purposes other than those stated above, we will expressly request your consent and explain why we collect and store it in this situation.

5. IMPOSSIBILITY/REFUSAL TO PROVIDE CERTAIN PERSONAL DATA

In the situation where you do not provide us with the requested information, it is very likely that you may not be able to use our website under normal parameters and also, we may not be able to accept and process your request, and may not be able to provide you with the products or services of interest to you.

6. USERS

Your data is used by Trust Engineering Group TEG SRL (www.trustengineeringgroup.com), and we will never distribute your personal information to a third party for purposes other than those described in this Policy.

We may disclose your personal information to our trusted partners who can provide guarantees regarding the security and confidentiality of your data and who process data only in accordance with our instructions. Our partners are generally third-party service providers with whom we collaborate and who operate in areas such as IT services and maintenance, hosting databases both domestically and within the EU, behavioral analysis services (Google Analytics, Facebook), accounting and taxation, consulting and legal assistance, marketing, financing, advertising, payment processing, delivery, or other services, public authorities.

7. STORAGE LOCATION

Both the website and the physical and electronic database containing personal information are hosted/stored on secure servers in the United States of America. To the extent that we transfer certain personal data to entities located in the European Union or outside the Union, including countries that the European Commission has not recognized as having an adequate level of personal data protection, we will take measures to protect your rights and interests. Transfers will be protected by contractual clauses or other guarantees such as certification schemes that include the Privacy Shield for personal data protection transferred from within the EU to the United States.

8. SECURITY MEASURES

Although your data is collected online, some of it is also stored on paper (e.g., invoices).

Trust Engineering Group TEG SRL (www.trustengineeringgroup.com) is especially concerned with continuously implementing effective security measures to protect your personal data and prevent security breaches, both in terms of online-stored information and physically stored data. Regardless of the storage method, your data is kept in secure environments with protection measures against unauthorized access, use, disclosure, alteration, or destruction. We have also implemented special measures for network and data transfer security, infrastructure auditing and testing, trained personnel, data transfer outside Romania only to entities that can provide similar protection, and more.

9. STORAGE PERIOD

In the case of processing your data for the performance of pre-contractual/contractual obligations, we will store the data as long as necessary for the performance of the contract and for an additional subsequent period. In the case of processing your data based on a legal obligation or public interest, we will store the data for as long as necessary to comply with legal obligations or as long as the interest is deemed to be of public utility. In the case of processing your data for the protection of our legitimate business interests, we will store the data until you request us to stop, except when we can demonstrate that the reason for collecting and storing is paramount to your interests, rights, and freedoms. In the case of processing your data based on your express consent, we will store the data until you ask us to stop.

We store personal data collected through the quotation request form for 12 months.

We store personal data collected through the contact form for 12 months.

10. AUTOMATED DECISION-MAKING

Trust Engineering Group TEG SRL (www.trustengineeringgroup.com) does not use automated processes that can generate legal effects concerning you or significantly affect you. You can request at any time not to be subject to a decision based solely on automated processing, if such a decision has legal effects on you or similarly affects you significantly.

You cannot exercise this right of choice if the decision made as a result of automated data processing is necessary to conclude or execute a contract or if it is permitted by law and adequate guarantees exist for your rights and freedoms.

If you have given your consent to automated processing and then change your mind, you can withdraw your consent at any time by submitting a written request using the contact details mentioned in the Contact section of the website.

11. RIGHTS

1. Right to Information – You have the right to know if your personal data is being processed, what data is collected, where it is obtained and why, who processes it, for how long, and whether this data is subject to automated processing that may produce legal effects or significantly affect you.

2. Right of Access – You have the right to access, free of charge and at reasonable intervals, the data collected from you/about you. This includes your right to request and obtain a copy of the personal data collected.

3. Right to Update/Rectify – You have the right to request the rectification or updating of your personal data that is inaccurate or incomplete.

4. Right to Erasure – If you have withdrawn your consent, object to the processing of data, the processing is not in accordance with the provisions of the Regulation, or is no longer necessary for the purposes for which the data was collected and processed, you may request that your personal data be erased from our records.

5. Right to Restrict Processing – In certain conditions, you have the right to restrict the processing of your personal data.

6. Right to Object – In certain cases, you have the right to object to the processing of your personal data, such as in the case of direct marketing.

7. Right to Object to Automated Processing – If your personal data is subject to automated processing, including profiling, which may produce legal effects or significantly affect you, you have the right to request that your data be excluded from any automated individual decision-making process.

8. Right to Data Portability – You have the right to obtain your personal data in a suitable format or, if possible, by direct transfer from one processor to another.

9. Right to Assistance from the Supervisory Authority – You have the right to seek the assistance of a supervisory authority and the right to other remedies, such as seeking compensation.

10. Right to Withdraw Consent – You have the right to withdraw your consent at any time. Withdrawal of consent does not affect the legality of processing prior to withdrawal.

11. Right to Lodge a Complaint – If you want to make a complaint about how we process your personal data, we invite you to contact us:

By e-mail at office@trustengineeringgroup.com;
By mail or courier at the address: Romania, Bucharest, 5th District, 42 Apolodor Street, attention: data protection officer.

We assure you that all your reports and complaints will be treated with seriousness, professionalism, and complete confidentiality. If you are still dissatisfied with how we have responded to your complaints, you can contact the authorities responsible for controlling our personal data processing activities. In Romania, this authority is represented by the National Authority for the Supervision of Personal Data Processing, whose contact information is:

Address: 28-30 G-ral Gheorghe Magheru Blvd., Sector 1, Postal Code 010336, Bucharest, Romania Phone: +40.318.059.211 or +40.318.059.212; Email: anspdcp@dataprotection.ro.